Shipping and Returns
ORDERS
minhámê Babies & Kids only processes each order after payment confirmation. The customer will receive information about the success of their order and delivery time after this confirmation. The estimated shipping time will begin after processing the order in our warehouse.
Orders are only shipped on business days. Holidays or weekends should not be taken into account when estimating the delivery time of orders. Please note that delivery times are only an estimate, and the order may be delivered a few days earlier or a few days later than estimated. If the delivery time changes, the customer will be notified. minhámê Babies & Kids is not responsible for any delay that may occur after sending the order. The customer can only cancel the order before it has been shipped.
If, for any reason, the ordered product is not available, minhámê Babies & Kids will communicate the situation to the customer, who will have the option of choosing a new product of the same value or demanding a refund for the ordered product.
SHIPPING
We ship to Portugal (Mainland and Islands).
Orders are sent via the carrier CTT Expresso.
After your order has been dispatched, you will receive information via email about its details.
If delivery is not possible to make to the address indicated (due to the wrong address), the order will be returned to minhámê Babies & Kids, and the customer will need to update their delivery address and make a new payment for shipping costs so that it can be delivered. reissued. If the customer does not change the address or does not pay the new shipping costs, there will be no refund, return or compensation. minhámê Babies & Kids is not responsible for any inconvenience resulting from incorrectly filling out this field.
When you receive your order, you must check that it is in perfect condition and should only accept it if it does not present any damage due to transport. In case of damage to the packaging, you must refuse the order indicating the reason for refusal on the delivery note. After that, you must contact minhámê Babies & Kids via email at geral@minhame.pt.
When opening your order, if you find that a product is missing or that you have received a product that you did not order, you must notify minhámê Babies & Kids within 3 working days of receiving it, via email to geral@minhame.pt . Complaints made after this period will not be considered.
If the delivery was not made successfully due to absence at the indicated address , CTT Expresso will leave the order at the nearest CTT point, allowing the customer to collect it within 5 working days. After this period, the order will be returned to the minhámê Babies & Kids headquarters, without any refund to the customer. If you wish to receive the order again, the customer must request new delivery via email to geral@minhame.pt , within 5 days, and bear the cost of shipping costs.
Delivery of the order takes, on average, 2-5 working days to mainland Portugal, and this period must be accounted for after processing the order (during festive seasons, this period may be slightly longer). minhámê Babies & Kids is not responsible for delays in delivery of the order. For shipments to a geographic area outside mainland Portugal (Portugal – islands), the deadline may be longer. If you have any questions about this subject, you can contact minhámê Babies & Kids via email geral@minhame.pt.
SHIPPING COSTS
Shipping costs will be calculated at the end of your order, taking into account the weight, dimensions and geographic area of delivery. Unless shipping offers are promoted, they will be the responsibility of the customer.
EXCHANGES, RETURNS AND COMPLAINTS
The customer has 14 calendar days to exchange or return any item, without having to justify the reason for the exchange. The date shown on the invoice will be considered. To make an exchange or return, the customer must send an email to geral@minhame.pt and await instructions.
The customer should never send the item back without due knowledge and written authorization from minhámê Babies & Kids, therefore we are not responsible for receiving the item (or lack thereof) if the customer sends it without our consent. .
The shipping costs for the item to be exchanged or returned will be borne by the customer. In case of return, the refund will be made by deducting the shipping costs from the initial order.
The products to be returned/exchanged must be in perfect condition, in their original packaging, originally sealed, with all their components (accessories, instruction manual, among others) and their respective labels intact, without any sign of use or assembly. They must be properly packaged for shipping, so as not to compromise their good condition. Items that reach us in conditions different from those specified will not be accepted.
In the case of returning damaged products (the cause of which was not their transportation), the customer must contact minhámê Babies & Kids via email at geral@minhame.pt and await instructions. After analyzing the item, minhámê Babies & Kids will send a new item (limited to existing stock), refund the value of the item or, if the customer wishes, make an exchange for another available item of equal value.
Exchanges of products related to hygiene or food are not accepted, unless the condition of their packaging (where applicable) confirms that they have not been used. Personalized products cannot be returned or exchanged.